Notre Dame improves health outcomes and lowers costs with Summus

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Activated Members

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Clinical Utilization

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Member Satisfaction

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Return on Investment

The University of Notre Dame is a Catholic university in Indiana committed to religious and intellectual traditions that benefit the country. With more than 5,000 employees, the university offers several health programs and services, including an onsite wellness center that offers best-in-class healthcare and pharmacy services for benefit-eligible University faculty, staff, and their eligible dependents.

Goal

Provide access to the best specialists for all conditions, regardless of geography

Renowned for its mission-driven culture and commitment to the physical and emotional well-being of its faculty and staff, Notre Dame recognized the access limitations to diverse specialists in their local area. This created significant issues and undue stress for families facing more complex medical situations, so Notre Dame looked for a solution to help address:

Limited availability of local specialists
Delays in accessing high-quality specialist care
Better support for complex health cases
Integration with its onsite primary care clinic

With these priorities, Notre Dame sought a comprehensive clinical navigation and specialty care solution to connect employees with the best medical expertise, regardless of location.

Solution

Leverage Summus’ global network of top specialists and white-glove clinical navigation services

Notre Dame chose to partner with Summus because of the platform’s high-touch, white glove clinical navigation services, coupled with the industry’s deepest network of high-quality medical specialists.

Granting employees access to Summus meant that any medical question, big or small, could be answered by the right medical expert, regardless of their location. Moreover, Summus’ clinical navigation identified and connected the right medical expert with each member quickly — typically within days, instead of weeks or months.

Notre Dame saw immediate value in the way Summus:

Makes it easy for employees to get help with any medical question through seamless navigation, alleviating unnecessary burden on employees
Helps employees with serious or complex conditions get the information, resources, and medical expertise they need quickly — leading to better health outcomes
Delivers fast virtual access to diverse specialists across the country

We had concerns about quality and access of care because there are limitations in the number and types of specialists in our area. With Summus, we have a great solution that supports our faculty and staff when they need it most.

DENISE MURPHY, Assistant VP of Total Rewards

Results

High utilization and satisfied employees

While many benefit providers do a single push at launch, Summus undertakes a multi-year communications campaign to drive engagement. For Notre Dame, this resulted in 23% employee activation and 13% clinical utilization.

Since Summus is able to connect members with the best medical expert right from the start, claims costs for complex cases are dramatically reduced, driving better health outcomes and 234% ROI.

Employees are extremely satisfied with the guidance, knowledge, and care they receive. On average, Notre Dame employees give Summus a 9.4 (out of 10) satisfaction score.

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