A U.S. beverage producer quickly connects employees with specialists across 120+ fields with Summus

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Activated Members

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Clinical Utilization

Member Satisfaction

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Return on Investment

The large beverage company is committed to supporting a healthy and productive workforce, a majority of which work in and around the company’s headquarters.

Goal

Improve outcomes by connecting employees with the best specialists

The company recognized that the limited availability of diverse specialists in the local area could negatively affect its employees. The company saw the importance of quickly connecting employees with the best medical expertise, especially for expert opinions in the case of complex diagnoses, wherein different treatment paths could result in highly different health and risk outcomes.

With these goals in mind, the company sought a specialty care solution to quickly connect its employees to the best medical expertise.

Solution

Leverage Summus’ network of top specialists for expert opinions and fast access to expertise and clinical guidance

The company selected Summus as a partner because of its expansive network of high-quality medical specialists across 120+ fields. The company also appreciated Summus’ easy-to-use platform, which was especially critical because the majority of its employees work away from their desks, often without company-issued devices.

Summus’ Member Experience team uses its proprietary matching engine to quickly connect employees seeking an expert opinion to the right doctor. Expert consults with specialists across the country are routinely scheduled within days as opposed to weeks or months.

The company saw immediate value in the way Summus helps its employees with serious or complex conditions get the information, resources, and medical expertise they need quickly, which results in better health outcomes. The company’s employees also value how Summus works with other benefit services to gather all options for in-person referrals when appropriate.

With Summus, regardless of where they live, the company’s employees now have a trusted guide to ensure they select the best treatment plan for any health issue.

We wanted everyone to have access to the best medical advice out there, regardless of where they live.

Senior Director of Total Rewards

Results

Reduced costs for complex cases and happier employees

While Summus helps the company’s employees with any health concern requiring an expert, the greatest impact on the business has been for complex cases.

Since complex cases can account for most of a business’s health costs, correctly addressing even a few of these can have a significant positive impact on the bottom line.

The company quickly witnessed this principle in action. By connecting employees with the best medical expert from the start, the company’s claims costs for complex cases fell dramatically, driving better health outcomes and a 282% return on its investment.

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