Getting to Know Avery Hostig, BSN, RN Summus October 31, 2023

Getting to Know Avery Hostig, BSN, RN

Avery Hostig stands in the foreground of the image, young woman smiling at the camera.

We sat down for a Q&A session with Avery Hostig, BSN, RN, to learn about her role as a Member Experience Manager, how she brings light to difficult healthcare moments for our members, and to get some advice on tricky yoga poses. 

Q: Tell me about what you did before Summus?

I was a bedside nurse, I worked in a cardiovascular intensive care unit as well as a trauma care unit. There I gained experience with a wide range of patients. My mom is also a nurse and my dad is a doctor, so I grew up with a strong interest and desire to be in healthcare. 

Q: What interested you about Summus?

Bedside nursing is a really tough job. The work is intense. I was working on a Masters in Nursing Finance Administration, and I wanted to transfer clinical skills to a different environment. Summus really felt like the right fit.

Q: Tell me about what you do at Summus?

As a Member Experience Manager, I take requests that come in and guide members through the Summus process, which includes setting up a conversation with a Summus MD and, if needed, escalate to Expert Consultation. I make sure everything is ready for their consultation, including medical records and questions.  For our employer clients, it’s very much relationship-driven and we get to know the members very well. 

Q: What do you love most about your job?

I love my team. I love Kara, my mentor. This is my first experience outside a hospital and I’m grateful for all that I’ve learned and to be part of a team that is so supportive. 

For our members, I love that we are able to provide clarity and reassurance in a  part of their lives that is very stressful and anxiety-driven. It’s like they are in the dark, and we open a door that gives them the light to see their next step forward. 

Q: What do you do when you’re not at work?

I practice yoga, I like to learn new poses. Right now I’m working on holding my handstands. I also enjoy hanging out with our dogs. My family has five golden retrievers. I like going out to dinner with my fiance—my favorite food is Italian and I love Neapolitan pizza. 

Learn more about our Summus Partners and how they provide reassurance and direction in the moments that matter most to our members.

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